Refund Policy

Last updated: July 9, 2026

Correctly Hired sells prepaid audit credits. This policy explains when refunds are and are not available.

Audits Are Non-Refundable Once Initiated

Because AI audits consume non-refundable API computing tokens immediately upon submission, we cannot offer refunds once a candidate audit has been initiated.

Each audit sends your submission to our AI provider for processing the moment it is initiated, incurring an immediate, non-recoverable computing cost. For this reason, an audit cannot be refunded once it has started.

By initiating an audit or purchasing digital credits, you explicitly request immediate performance of the service and acknowledge that you waive any statutory 14-day right of withdrawal or cancellation under EU/UK consumer protection laws once performance has begun.

Unused Credits

Credits you have purchased but not yet spent do not expire. If you believe you were charged in error — for example, a duplicate charge or a failed transaction — contact us and we will investigate promptly.

Payments & Merchant of Record

Payments are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"). Billing disputes and chargebacks may also be handled in accordance with Paddle's buyer terms.

Contact Us

For any billing question, email support@correctlyhired.com and include your account email and the approximate date of the charge.